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Only through the allocation of a RMA number can we guarantee a speedy processing of your return. It entitles to the submission of pending items, but does not automatically entitle to a credit, conversion or the like.
A decision can be made only after examination of the submitted goods.
In the case of a calibration the following requirements have to be met:
After the trial period, the product can be returned to us in complete, undamaged and sellable condition. After return delivery you will receive a credit of the amount of the invoice you received when renting the unit. We can not accept units who are incomplete, damaged or arrive in a non-sellable condition. In this case we will return the unit and you agree to pay.
There will be no test commitment fees.
All goods must be packed professionally and according to the ESD guidelines (ESD Standard IEC/TS61340-5-1 Electrostatics).
Goods which are not delivered in ESD compliant packaging will – in accordance with our quality guidelines – be treated as a total loss since possible damages are not detectable. In this case the goods will be returned unfree back to you.